Darryn,

Hm, I haven’t seen this in a long time. Are you using latest everything… OS and Aperture?

Tomas,

I understand your frustration and if it’s really bad then maybe you can talk them into a whole replacement computer. But while I get what you’re saying, you have to understand too that a computer is an intensely complex tool and the manufacturers responsibility is to do everything they can to fix or replace when problems arise, but that’s it. You wouldn’t blame Ford if your car broke down and you couldn’t get to a client meeting. You’d beg, borrow or rent another car to get the task done. You can do the same with a computer. As frustrating as it is, it doesn’t matter that it’s an expensive device. It’s just a machine and machines break. We have to deal with it as best we can.

Tomas,

If they will replace it again, even if it dies again in 10 months, at least you get a new one for now, right?

Be sure to bring lots of crash reports, screenshots, etc to show them just in case you can’t repro it in the store.

-Joseph

Thomas,

Certainly seems to me that you have enough evidence to prove it’s a hardware issue! Tell them what you just told us, and with your history, I don’t see how they can deny it.